The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.
If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
This document is for HP computers using a wireless network a router with Windows 8. Wi-Fi networking is a convenient way to access the Internet. However, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.
Step 1: Use automatic troubleshooting Tools by HP or Microsoft can be used to automatically test and fix a large variety of wireless conditions.
If your computer does not have HP Support Assistant, use the automated troubleshooter that is built into Windows 8. Use HP Support Assistant network diagnostics HP Support Assistant is a software support diagnosis and troubleshooting tool from HP that can resolve many types of network and Internet connection issues. If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, and then press the key or button to enable your wireless adapter.
This key might be the F10 key, F12 key or labeled with a symbol of an airplane. If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. If your computer does not have a wireless key or the wireless activity lights remains off or orange, and then continue using these steps. If your computer cannot connect to the Internet, and then use Microsoft's Windows 8 automated network troubleshooting built into Windows 8 instead of this step.
In the My devices screen, select your device from the options listed. On the My devices menu screen, click Internet and Security. If a User Account Control message opens, click Yes to allow the computer to make changes. If the diagnostic test finds no issues, close the windows and continue to the next section. If the diagnostic test finds one or more issues, continue with the steps in this section.
Click one of the tool icons for steps to resolve the issue, and then follow the on-screen instructions. If necessary, repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed. Use Windows 8 Network and Internet Troubleshooter The Windows 8 Network and Internet Troubleshooter tests the network for problems and attempts automatic repairs for any issues found.
Use this tool from Microsoft to test and repair the connection. From the Start screen, type troubleshooting to open the Search charm, and then select troubleshooting from the search results.
Click Run as administrator if present , check the box for Apply repairs automatically , and then click Next. Click Troubleshoot my connection to the Internet , and then click Next.
After automated troubleshooting has completed, read the information on the screen. If problems are found, the window provides more information about the problems. This window might also show you what was fixed or actions you can take to resolve the problem. Read the information in the window and perform any suggested actions. If problems persist, close the troubleshooting window and continue to the next step.
If no problems were found and your computer is still experiencing Wi-Fi problems, close the troubleshooting window and continue to the next step. Step 2: Reinstall the wireless network adapter driver Removing and reinstalling the wireless network adapter driver can clear registry values and reset configurations so the driver can be properly set up and accessed by Windows.
Use one of the following sections to reinstall your wireless adapter. If you are using an external USB wireless network adapter, unplug it, restart your computer, and then plug it into a different USB port.
From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results. Scroll down through the list of drivers and select the name of your computer's wireless adapter. If problems persist, continue to the next step. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens.
From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Right-click the name of your wireless network adapter, and then select Uninstall. If this happens, turn off the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found. When the Confirm Device Uninstall screen displays, click OK and wait for the device to be uninstalled.
The name of the wireless adapter no longer shows in the network adapters category when it has been uninstalled. At the top of the Device Manager window, click Action , and then select Scan for hardware changes. The drivers may still be provided in your download package or on your install media for your convenience.
Note: Gb adapters are only supported by xbit drivers. Download the self-extracting archive and run it. It will extract the files to a temporary directory, run the installation wizard, and remove the temporary files when the installation is complete.
All language files are embedded in this archive. You do not need to download an extra language pack. Not only for updating the drivers, but Bit Driver Updater is an ideal software to deal with numerous Windows or display-related problems. Below are the prominent reasons to use Bit Driver Updater:. Step 1: Download Bit Driver Updater. You can do so for free from the button below.
Step 2: Run the executable file and complete the installation by processing with the on-screen instructions. Step 4: Check the scan results and navigate to the Network Adapter drivers. Later on, click on the Update Now button. Step 5: Either, you may also click on the Update All button to update other drivers as well along with the network adapter driver.
In addition to this, it is recommended to use the pro version for unlocking the complete strength of the driver updater utility. Manufacturers keep themselves up-to-date by constantly releasing the latest driver updates.
In order to get the most genuine network adapter drivers, you have to visit the official website of the hardware manufacturer, then look for the compatible drivers according to the hardware model number and the version of your Windows OS. Once you have downloaded the driver file, make a double-click on it and finish the driver installation by performing the on-screen instructions. The Windows operating system has built-in support for managing drivers called Device Manager.
0コメント